Pineapple Analyst AI LLC · Last updated: July 5, 2026
This End User License Agreement (this "Agreement") is a legal agreement between you and Pineapple Analyst AI LLC ("Pineapple Analyst," "we," "us," or "our") and governs your access to and use of the Pineapple Analyst business-intelligence and financial-analytics platform and all related websites, applications, features, and services (collectively, the "Service"). By creating an account, or by accessing or using the Service, you agree to be bound by this Agreement and by our Privacy Policy. If you do not agree, do not access or use the Service.
This Agreement contains a binding arbitration provision and a class-action waiver in Section 18 that affect your legal rights. Please read them carefully.
You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service on behalf of an organization — for example, a business or a consulting firm and its clients — you represent and warrant that you are authorized to bind that organization to this Agreement, and in that case "you" refers to both you and the organization. An individual who accepts this Agreement for a consulting firm binds the firm and is responsible for its authorized users.
Subject to your compliance with this Agreement, we grant you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to access and use the Service for your internal business purposes during the term of this Agreement. The Service is provided to you as a hosted service; we do not sell, and this Agreement does not grant, any license to the underlying software itself, and no copy of the software is provided to you. All rights not expressly granted are reserved by us.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to use reasonable measures to protect your credentials and to notify us promptly at jack@pineappleanalyst.ai of any unauthorized access to or use of your account. If you manage a workspace with other users, you are responsible for their access and their compliance with this Agreement.
As between you and us, you retain all right, title, and interest in the data and content you provide or connect to the Service ("Your Data"), including data synchronized from the sources you connect. You grant us a limited, non-exclusive license to host, store, process, transmit, and display Your Data solely to provide, maintain, secure, and support the Service, and as otherwise described in our Privacy Policy. We do not use Your Data to train generalized artificial-intelligence models.
You represent and warrant that you have all rights, permissions, and authority necessary to provide and connect Your Data to the Service and to grant the license above, and that doing so does not violate any law or the rights of any third party. If you connect another party's data — for example, a consulting firm connecting a client's financial data — you represent that you are authorized to do so.
If you provide suggestions or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you.
The Service connects to the third-party services you authorize. Your use of those services is governed by their own terms and privacy policies, and you are responsible for your accounts with them and for maintaining the authorizations you grant. We are not responsible for third-party services, and their availability or changes to them are outside our control. Certain features are powered by a third-party artificial-intelligence provider, and your use of those features is subject to the additional terms in Section 8.
You agree not to, and not to permit anyone to:
We may suspend or limit access to protect the Service, our users, or third parties, or to comply with law or the requirements of our providers.
The Service uses artificial intelligence to generate insights, forecasts, dashboards, narrative analysis, and chat responses ("AI Output"). AI Output is generated by automated systems and is provided for informational purposes only.
AI OUTPUT IS PROVIDED "AS IS," MAY BE INCOMPLETE, INACCURATE, OR OUT OF DATE, AND IS NOT PROFESSIONAL ADVICE. Pineapple Analyst is not a financial advisor, investment advisor, accountant, tax advisor, auditor, or broker-dealer, and AI Output does not constitute financial, investment, tax, accounting, legal, or other professional advice. You are solely responsible for reviewing and verifying AI Output and for any decision you make. Do not rely on AI Output as your sole source of truth, and consult a qualified professional before acting on it. We are not liable for decisions made or actions taken in reliance on AI Output.
The Service, including all software, technology, models, methods, documentation, and design, and all intellectual-property rights in it, are and remain the exclusive property of Pineapple Analyst and its licensors. "Pineapple Analyst" and our logos are our trademarks and may not be used without our prior written permission. Except for the limited access right in Section 3 and your ownership of Your Data under Section 5, nothing in this Agreement transfers any rights to you.
Certain features of the Service require a paid subscription. Fees, billing frequency, and included features are as described at the time of purchase or in an applicable order. Unless stated otherwise, fees are non-refundable, paid subscriptions renew automatically for successive periods until cancelled, and you may cancel to stop future renewals. You are responsible for applicable taxes. We may change fees on prospective notice, effective at the start of your next billing period.
We strive to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted, timely, secure, or error-free. The Service may be unavailable from time to time due to maintenance, updates, third-party dependencies, or circumstances beyond our reasonable control.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL AI OUTPUT AND OTHER MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY DATA, REPORT, OR AI OUTPUT WILL BE ACCURATE, COMPLETE, OR RELIABLE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL PINEAPPLE ANALYST OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICE, WHETHER BASED IN CONTRACT, TORT, OR ANY OTHER THEORY, AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
You will defend, indemnify, and hold harmless Pineapple Analyst and its officers, employees, and agents from and against any claims, damages, liabilities, and reasonable expenses (including attorneys' fees) arising out of or related to Your Data, your use of the Service in violation of this Agreement or applicable law, or your breach of your representations in Section 5. We will provide reasonable notice of any such claim.
This Agreement applies while you use the Service. You may terminate it at any time by disconnecting your data sources and deleting your account. We may suspend or terminate your access at any time if you violate this Agreement, if required to protect the Service or comply with law, or upon reasonable notice. Upon termination, your right to use the Service ceases, and we will delete Your Data as described in our Privacy Policy and on our Your Data Rights page. Deleting your account is permanent and irreversible. Sections that by their nature should survive termination — including Sections 5, 8, 9, and 12 through 20 — will survive.
Each party may have access to non-public information of the other. Each party will use the other's confidential information only as needed under this Agreement and will protect it with reasonable care, except where disclosure is required by law. This section does not apply to information that is or becomes public through no fault of the receiving party or that is independently developed.
Our Privacy Policy describes how we collect, use, store, and protect information in connection with the Service, and is incorporated into this Agreement by reference.
This Agreement is governed by the laws of the State of North Carolina, without regard to its conflict-of-law rules. The Federal Arbitration Act governs the interpretation and enforcement of this Section.
Informal resolution first. Before starting an arbitration, you agree to contact us at jack@pineappleanalyst.ai and give us 30 days to resolve the dispute informally.
Binding arbitration. Except for the matters carved out below, any dispute, claim, or controversy arising out of or relating to this Agreement or the Service will be resolved by binding, individual arbitration administered by the American Arbitration Association (AAA) under its applicable rules. The arbitration will be seated in North Carolina, and may proceed by written submissions, telephone, or videoconference where the rules allow. The arbitrator's award may be entered in any court of competent jurisdiction.
Class-action waiver. You and Pineapple Analyst agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.The arbitrator may not consolidate more than one person's claims or preside over any class or representative proceeding. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and heard in court.
Your right to opt out. You may opt out of this arbitration and class-action-waiver provision within 30 days after you first accept this Agreement by sending an email to jack@pineappleanalyst.ai that states your name, the account involved, and your intent to opt out of arbitration. Opting out will not affect any other part of this Agreement.
Exceptions. Either party may bring a qualifying claim in small-claims court, and either party may seek injunctive or other equitable relief in a court located in North Carolina to protect its intellectual property or confidential information. For any matter not subject to arbitration, you and Pineapple Analyst consent to the exclusive jurisdiction of the state and federal courts located in North Carolina.
We may modify this Agreement from time to time. If we make material changes, we will provide notice through the Service or by email and update the "Last updated" date above. Changes take effect when posted or on the date stated in the notice. Your continued use of the Service after the changes take effect means you accept the revised Agreement; if you do not agree, stop using the Service.
For questions about this Agreement, contact Pineapple Analyst AI LLC at jack@pineappleanalyst.ai.